Appointments are reserved exclusively for the scheduled guest. Please arrive on time to ensure your service can be completed as planned.

A non-refundable deposit is required to reserve your appointment. Deposits will be applied toward your scheduled service.

We kindly request at least 48 hours' notice for cancellations or appointment changes. Late cancellations and no-shows may result in a cancellation fee.

To maintain a calm and relaxing environment, we ask that no additional guests or children accompany you unless they are receiving a scheduled service.

Feel free to relax, answer important messages if needed, or enjoy a quiet moment. We simply ask that phone conversations be kept brief and respectful of the salon environment.

Appointments that are missed without notice will be charged the full remaining balance of the scheduled service. No exceptions. By booking an appointment, you acknowledge and agree to this policy, as your reserved appointment time is held exclusively for you and cannot be offered to another guest on short notice.

For the best shampoo and styling experience, please arrive with your hair fully detangled and free of scrunchies, ponytail holders, clips, or other hair accessories. Hair that requires excessive detangling or additional preparation may require an added service fee or adjustment to your appointment.

We gladly accept all major credit and debit cards, as well as approved digital payment methods. Full payment is due at the completion of your appointment.

To preserve the integrity of your scheduled appointment, changes to your booked service cannot be accommodated once your appointment has begun. If a different service is desired, a new appointment may be required.

Your satisfaction is important to us. If you have any concerns regarding your service, please contact us within 72 hours so we can review your concerns and determine an appropriate solution. Due to the time, expertise, and customized nature of our services, all services are final and no refunds will be issued. Our appointment time cannot be replaced once it has been reserved and performed.

Complimentary beverages and snacks may be available. Please avoid bringing meals that have strong odors to preserve the comfort of all guests.

We love showcasing our work and may photograph or record your finished style for educational and promotional purposes. If you prefer not to be featured, simply let us know before your appointment.

Due to the nature of our products, all retail items, custom orders, and raw hair purchases are final sale. We are happy to answer any questions before your purchase to ensure you select the best option for your needs.